Transaction Support Agent
We are currently recruiting for an amazing opportunity to work with one of our Global IT clients as a Transaction Support Agent, based in Dublin. The ideal candidate must have 3 years of customer service or customer support.
The Transaction Support Agent will be responsible for providing a high quality service to customers, working on more complex issues to ensure a quick resolution and efficient professional customer experience. The ideal candidate will work collaboratively, work on own initiative with a can do attitude. Customer satisfaction is our focus from the top down. The ideal candidate will ensure that customers are provided with world class service while working to resolve issues.
Handle customer contacts in a friendly, courteous, and timely manner while demonstrating
professional telephone and email etiquette.
Troubleshooting lost event tickets, shipping issues, delivery problems, and ticket
replacements in an efficient and timely manner.
Work cross-functionally with Customer Service & Accounting to address any payment
or charge related questions.
Partnering to handle time-sensitive customer requests efficiently and effectively
Effectively and professionally works with customers, solving their problems and
addressing concerns and suggestions ultimately looks to make it right for all fans.
Provide feedback to management regarding necessary changes and updates;
including: policies, upgrades, and potential queue changes.
Exceed call centre metrics on a daily basis: QA, ASA, CSAT, and NPS.
Minimum of 3 years experience in Customer service or Customer support.
Must have strong ethics and discretion while handling customer information.
Must be organized and able to multi task and work effectively in a fast-paced
Continual display of initiative to take on additional responsibilities towards
Superb customer service skills, both through email and phone – ability to make a fan
Must be able to prepare comprehensive reports and represent ideas clearly and
**This is a six-month contract**
**Excellent onsite benefits and highly competitive pay**