Technical Support Engineer

  • Negotiable
  • Contract
  • Anywhere
  • Posted 6 months ago

We are currently recruiting for an amazing opportunity to work with one of our multinational clients as a Technical Support Engineer based in Dublin. The ideal candidate must have 3+ years of experience in technical support.

Description:

You should have a proven track record in the following areas:
• Queue management with a strong focus on achieving service targets
• Delivering world class customer experience
• Championing adherence and compliance to process and policy
• Creation and maintenance of a robust library of documentation to support all areas of team activity
• Attention to detail, specifically in relation to generating, analysing and actioning metrics relating to overall team performance
• Ability to manage mini projects and execute to plan.

You should be the primary source of knowledge for team members on:
• Imaging PC’s and MAC’s. (knowledge of SCCM and Casper)
• Active Directory Users and Computers (ADUC)
• Enterprise collaboration clients e.g Skype for Business, Slack
• End-User/Client facing configuration of Office 365
• Supporting triage steps to determine User, PC, Network, or Application issues
• Ticket management with the goal of providing timely updates to clients.
• Network Printer installation / troubleshooting
• Support of mobile devices and software to include Airwatch, PingID etc (iPad, iPhone, Android)
• Asset Management
• Knowledge, awareness and dissemination of process and policy
• Reporting and escalations as required to management team
• Cross regional collaboration with other site leads to ensure consistent, high quality delivery of service and knowledge transfer

Mandatory skills and Experience:

•3-5 Years of Experience

• Technical expertise with Mac and Windows OS
• Outstanding customer service skills
• Ability to coach junior members in a matrixed management environment
• Excellent organizational skills and multi-tasking abilities
• Emphasize on task quality (be thorough, detail-oriented, responsible)
• Work efficiently and effectively without sacrificing quality
• Be a team player with strong communication skills
• Always looking for ways to continue to learn in the environment
• Must have a proven track record of customer facing engagement, across a diverse range of platforms, with the ability to effectively communicate product use and suitability

If you have any questions about this position or similar positions, please contract Rián in confidence on +35314744504 or via email at: rian@edenrecruitment.ie 

**This is an 11 month contract**

**Excellent onsite benefits and competitive pay**

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Rian Devlin

Rian Devlin

  • Recruitment Consultant
  • rian@edenrecruitment.ie
  • 01 4744504