Quality Assurance Auditor
We are currently recruiting for an amazing opportunity to work with one of our Global IT clients as a Quality Assurance Auditor in Dublin City Centre. The ideal candidate must have 3+ years of experience in quality assurance or a similar operational role.
Responsibilities
- Conduct weekly quality assessments across global organization encompassing complex workflow processes
- Track/flag trends and patterns within the assessments
- Provide coaching & training sessions with the team
- Identify root-cause for urgent errors and create a proposal that will help to reduce them in the future
- Analyse quality data to suggest improvements for policies & procedures
- Monitor quality trends and perform quality improvement plans
- Maintain an internal knowledge base
- Remain up to date on key workflow changes, operational guidelines, and policy updates
- Create and present case reviews that adapt to various audiences (leadership, PR, etc.)
- May have the opportunity to develop quality programs for new products and new support sites (vendor locations) and may travel internationally when needed
Mandatory Experience:
- BA/BS degree or equivalent
- 3+ years of experience in support, quality assurance, or similar operational role
- Experience initiating and driving projects to completion with minimal guidance
- Strong analytical skills and comfort analyzing data and conducting root cause analysis
- Strong desire to collaborate, share, drive best practices cross-functionally and globally
Preferred Skills:
- Knowledge of SQL (or equivalent) and Excel skills
- Problem-solving and analytical skills
- Self-starting and comfortable operating in ambiguity
- Demonstrated ability to communicate with a variety of audiences
- Experience evaluating standard operating procedures and making recommendations for improvement/streamlining
If you are interested in this opportunity or similar opportunities, please feel free to contact me via email at rian@edenrecruitment.ie
**Please note this is initially an 11-month contract **
**Excellent onsite benefits and highly competitive salary**
