Quality Assurance Auditor

  • Negotiable
  • Contract
  • Anywhere
  • Posted 2 weeks ago

We are currently recruiting for an amazing opportunity to work with one of our Global IT clients as a Quality Assurance Auditor in Dublin City Centre. The ideal candidate must have 3+ years of experience in quality assurance or a similar operational role.

 

Responsibilities

  • Conduct weekly quality assessments across global organization encompassing complex workflow processes
  • Track/flag trends and patterns within the assessments
  • Provide coaching & training sessions with the team
  • Identify root-cause for urgent errors and create a proposal that will help to reduce them in the future
  • Analyse quality data to suggest improvements for policies & procedures
  • Monitor quality trends and perform quality improvement plans
  • Maintain an internal knowledge base
  • Remain up to date on key workflow changes, operational guidelines, and policy updates
  • Create and present case reviews that adapt to various audiences (leadership, PR, etc.)
  • May have the opportunity to develop quality programs for new products and new support sites (vendor locations) and may travel internationally when needed

 

Mandatory Experience:

  • BA/BS degree or equivalent
  • 3+ years of experience in support, quality assurance, or similar operational role
  • Experience initiating and driving projects to completion with minimal guidance
  • Strong analytical skills and comfort analyzing data and conducting root cause analysis
  • Strong desire to collaborate, share, drive best practices cross-functionally and globally

 

Preferred Skills:

  • Knowledge of SQL (or equivalent) and Excel skills
  • Problem-solving and analytical skills
  • Self-starting and comfortable operating in ambiguity
  • Demonstrated ability to communicate with a variety of audiences
  • Experience evaluating standard operating procedures and making recommendations for improvement/streamlining

 

If you are interested in this opportunity or similar opportunities, please feel free to contact me via email at rian@edenrecruitment.ie

 

**Please note this is initially an 11-month contract **

**Excellent onsite benefits and highly competitive salary**

Rian Devlin

Rian Devlin

  • Recruitment Consultant
  • rian@edenrecruitment.ie
  • 01 4744504