Mutual Funds Team Leader

Title: Mutual FUnds Team Leader

Responsibilities:

• Compliance to SLAs (Productivity / Quality / Governance)
• The successful candidate will have experience managing client expectations as well as their own staff
• You should be adaptable to client demands and market changes
• Be a quick thinker in offering solutions to requirements on the client side
• Be an out of the box thinker and track potential issues and remove them before the client flags or has concerns
• Offer insight to team production, hiring and attrition
• Timely collection of data from analysts to prepare daily internal/external reports
• Timely preparation and submission of daily internal/external reports
• Resolution of escalations in the system and end-to-end responsibility for the execution  
• Day-to-day monitoring of task assignments and work allocations
• Monitoring of pending tasks in the system and their timely clearance
• Maintenance of Production level, Qualitative standards and timely execution of tasks by analysts

Responsibilities to the team:

• Offer best practice sharing in order to maximize the value of the work the team is doing
• Be available for 1-2-1s with staff
• Be aware of conflicts within the team and offer conflict resolution
• Remove any impediments that may be blocking the team from delivering high value work
• Be transparent with team progress and client satisfaction
• Offer career paths based on analyst skill set and utilize analyst potential

Skills & experience required:   

• Intermediate to advanced excel skills required
• Experience tracking, building and maintaining reports
• Interest in people management and proven track record of maintaining team deliverables
• 2 years exp in client relationship management
• Experience in hiring team members and building teams
• Be competent in coaching through disciplinary processes. 

For more information contact Patrick on 01 474 4511