Title: Mutual FUnds Team Leader

Responsibilities:

Compliance to SLAs (Productivity / Quality / Governance)
The successful candidate will have experience managing client expectations as well as their own staff
You should be adaptable to client demands and market changes
Be a quick thinker in offering solutions to requirements on the client side
Be an out of the box thinker and track potential issues and remove them before the client flags or has concerns
Offer insight to team production, hiring and attrition
Timely collection of data from analysts to prepare daily internal/external reports
Timely preparation and submission of daily internal/external reports
Resolution of escalations in the system and end-to-end responsibility for the execution
Day-to-day monitoring of task assignments and work allocations
Monitoring of pending tasks in the system and their timely clearance
Maintenance of Production level, Qualitative standards and timely execution of tasks by analysts

Responsibilities to the team:

Offer best practice sharing in order to maximize the value of the work the team is doing
Be available for 1-2-1s with staff
Be aware of conflicts within the team and offer conflict resolution
Remove any impediments that may be blocking the team from delivering high value work
Be transparent with team progress and client satisfaction
Offer career paths based on analyst skill set and utilize analyst potential

Skills & experience required:

Intermediate to advanced excel skills required
Experience tracking, building and maintaining reports
Interest in people management and proven track record of maintaining team deliverables
2 years exp in client relationship management
Experience in hiring team members and building teams
Be competent in coaching through disciplinary processes.

For more information contact Patrick on 01 474 4511

Transfer Agency – Senior Administrator

Defined Benefit Pensions Administrator