Help Desk Technician

  • €55993
  • Contract
  • Anywhere
  • Posted 6 months ago

We are currently recruiting for an amazing opportunity to work with one of our multinational IT clients as a Help Desk Technician based in Dublin City Centre. The ideal candidate must 2+ years of experience providing technical support.

Description

  • Ensure the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems as the first point of contact at the Helpdesk
  • Troubleshoot, or escalate issues as appropriate, in a timely manner while communicating clearly and proactively throughout the customer’s experience until resolved
  • Provide support for desktop and mobile devices as well as application system environments locally at the Helpdesk or remotely if needed
  • Utilize excellent customer service skills and ensure proper recording, and closure of trouble tickets as you grow your knowledge of Helpdesk procedures, products, and services
  • Respond to open Task notifications in backlog and accurately triage and escalate employee requests to second-level support when necessary
  • Consistently communicates and follows up with customers to ensure that inquiries are resolved
  • Strengthens knowledge of the macOs, Windows 10, Linux, and networking within agreed upon time frames fundamentals

 

Duties

  • Queue support for incoming IT service requests via phone, ticketing system, and walkup Helpdesks.
  • Initial triage of all inbound IT service requests.
  • Resolution of first level IT service requests.
  • Determine proper escalation path for non-resolvable first level issues.
  • Interact and collaborate with Desktop Support technicians on current issues and solutions.
  • Maintains detailed documentation around Self-Service activities for departments (e.g., process & procedures, technology topic materials, call detail, customer information, screen prints and knowledge systems).
  • Performs Helpdesk inventory audits as needed.

**This is an 11-month contract**

**Excellent onsite benefits and highly competitive pay**

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Rian Devlin

Rian Devlin

  • Recruitment Consultant
  • rian@edenrecruitment.ie
  • 01 4744504