Customer Service Agent with French

Bi-lingual with fluent French and English. Well organised, self-motivated, with the ability to manage customer expectations in a pressurised environment. A team player with strong communication and customer service skills.   

Competitive salary and excellent benefits.

Requirements

• Ability to answer calls (in both French & English) from agents/customers in a courteous manner in line with company guidelines.
• Ability to deal directly (written and by phone) in French with French travel agents/group operators
• Administration duties including emails.
• Participation in the acquisition of new business via outbound calls/emails/letters.
• A good knowledge of our website content and ability to help customers who may require assistance.
• Translation services for our French website content from English into French
• Assisting with text for various French market marketing related activities (emails, advertisements etc.)
• Excellent Customer Service with the ability to prioritise and multitask, with excellent time management skills.
• Strong interpersonal skills including effective listening.
• An excellent knowledge of Microsoft Office.
• Excellent written skills – French and English
• To understand and have a reasonable knowledge of Social Media platforms (Facebook, Twitter, Web Chat etc.)