Technical Support Specialist

  • Negotiable
  • Contract
  • Anywhere
  • Posted 3 months ago

Our client, a global online search and advertising platform are seeking to hire a Technical Support Specialist for an 11 month contract at their EMEA Headquarters in Dublin 4.

 

The Technical Specialist will work with the Users and the Products team to build and debug processes and workflows, in addition to some support configuration work.  

The specialist will have a working knowledge of programming and/or scripting languages such as Python, Java, Javascript, but note that this is not a software development position.

 

Responsibilities: 
– Process / Workflow Creation/Debugging/Maintenance: Create and deploy workflows that use signals and logic to display certain things to different users

– Configuration work: create new low-complexity configurations; modify existing configurations; build working knowledge of configuration system for launching and testing purposes

– Audit work: clean up rules and subexpressions used in internal tools

 

Skill/Experience/Education

 

Mandatory 2-4 years of overall work experience in any technology support or related work environment w/ ability to learn quickly, especially complex logic. – Excellent written and oral communication skills; strong attention to detail. – Basic understanding of common programming or scripting languages (eg, Python, Java, Javascript, AppScript) — not looking for an engineer or full-stack developer. – CRM/CM experience

Desired- Bachelor’s degree in any field – Ability to quickly ramp up on multiple internal configuration tools at once (e.g., Mojo, Redwood). Ability to run basic data analyses (e.g., vlookup formulas in Excel, Google Sheets). Ability to work collaboratively and cross-functionally.

Your Name (required)

Your Email (required)

Your Message

.

Upload your CV

Ken Lee

Ken Lee

  • Chief Executive Officer
  • ken.lee@edenrecruitment.ie