Team Leader role

  • €28500 - €29500
  • Contract
  • Kildare
  • Posted 2 months ago

Role: Team Leader

Salary: €28.5K p/a 


  • Free shuttle bus (within Leixlip)
  • Sport & Social Club (Quarterly activities: Go-Karting, Bowling, etc)
  • Bike to Work Scheme / travel to work scheme
  • Onsite gym (only €80 per year!)
  • Discounted canteen
  • Free Car Parking for Staff
  • Career Path Ladder program

Relocation package:

The company covers the cost of flight to Dublin and 5 nights accommodation


The ideal candidate will have previous experience in leading teams within a call centre environment. He/she will be client orientated, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution. The candidate will be strongly team-focused with outstanding mentoring and teaching ability and excellent verbal and written communication skills. He/she will be motivated and committed to continuous self-development and the development of others. Managing the team on a day to day basis to consistently deliver on the SLA’s/KPI’s to the client while meeting productivity measures.

Main duties (not limited to)

  • Ensure SLA/KPI delivery (on calls, cases, emails, chats etc.)
  • Work to TL/Cross-functional task lists and ensure tasks are completed within deadline.
  • Ensure team members are aware of and fulfill individual productivity targets.
  • Drive Team’s initiatives, motivational programmes and fun budget activities.
  • Manage Team members and act as point of contact and escalation for any staff members’ issues including TSA’s, coaches, ILC’s, ICO, etc.
  • Lead and motivate staff members.
  • Assess progress against SLA and intervene, as necessary.
  • Manage the operations delivery within a budget.
  • Analyze and trend outputs from Telephone, case management systems, etc. and execute action plans when necessary.
  • Identifying potential efficiency gains and implementing the activity required to deliver against this.
  • Attend weekly meetings as appropriate.

 This is a contract role until end of May 2019. (may lead to a permanent role subject to compony business needs) 

For more information, please contact Daniel on 00353 1 4744537

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • +353 1 4744537