Swedish speaking Quality Assurance Specialist

  • €24000 - €26000
  • Full Time
  • Dublin
  • Posted 5 months ago

Some of the main duties:

  • Monitor calls of assigned agents in any QAS spoken languages.
  • Provide feedback to agent
  • Prepares and distributes reports.
  • Attends and participates in professional development activities.

Candidate profile:

  • Ability to discern quality of TSA call performance
  • Displays a strong personal commitment to successfully completing their work.
  • Produces highly accurate assessments.
  • Keeps well informed of program changes.
  • Ability to maintain confidentiality.
  • Ability to make fair and consistent judgement and decisions
  • Ability to adhere to all organisational policies and procedures
  • Fluency in Swedish and English

Whats on offer:

Salary: €24K p/a + performance bonus

Benefits: Free Shuttle bus service, travel to work scheme, gym membership (only €60 per year!), free staff parking, career Path Ladder, healthcare insurance, holiday pay, quarterly activities (ie: Go-Karting, Bowling, Cinema trips) and many more!

Relocation package: Flight to Dublin fully paid for by the company and 5 nights accommodation including breakfast.

Location: Leixlip, Co Kildare (circa 40 min by bus from Dublin)

For more information, please contact Daniel on 00353 1 4744537

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537