Support Specialist IVR Systems

  • €35000 - €60000
  • Full Time
  • Anywhere
  • Posted 1 month ago

Support Specialist Telephone Systems/ IVR Systems  – Initial 7 / 8 month  FT Contract Salary around €35k – €60k Location: Dublin 2. 

Our client are seeking an experienced Support Specialist with responsibility for telephone, chat and email systems. 

Responsibilities:

  • Experience supporting telephone and backend CRM systems
  • Make changes to IVR and telephone systems, routing rules, access control
  • Gather and manage business requests for changes to the IVR systems
  • Create and maintain system documentation
  • Manage the testing process for telephone systems
  • Troubleshooting issues generated in production or test

Your Background:

  • Degree in Computing
  • 2 – 3 years relevant experience
  • Fluency in English and one other European Language
  • Previous experience supporting IVR / Telecoms systems
  • Experience working with technology related products / support operations
  • Some PM experience
  • Have a positive outlook and attitude

For a confidential chat, or to submit your application, please contact Peter , peter.gilhooly@edenrecruitment.ie or call him on +353 1 4744 514. You are required to hold a valid Stamp4 visa or EU citizenship for this role

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Peter Gilhooly

  • peter@edenrecruitment.ie