Support Analyst

  • Negotiable
  • Full Time
  • Anywhere
  • Posted 1 week ago

Support Analyst

Location: Dundrum 

Hours: Monday – Friday 9 – 5.30pm, on call for one week P/M

Salary: 30K

On-call shift: Every 4 weeks (Additional pay)

The role involves:

  • Recording inbound support issues in an incident management system.
  • Managing the incident through incident lifecycle.
  • Investigation of issues raised, providing a fix or workaround if possible.
  • Determining prioritisation of incidents, involving senior resource where applicable.
  • Recreate any potential development bug in the test environment.
  • Creating development investigation cases for potential bugs, providing all relevant information to allow the development team to investigate and fix the issue.
  • Part the testing team for the testing of new developments and change controls.
  • The role will involve managing the deployed software versions on the customer sites.
  • Co-ordinating the deployment of new software version with the customer.
  • The support services are provided through email and phone services and are principally office based.
  • In order to fulfil the role the candidate will be using relational database technology on a daily basis.
  • Access to live sites are provided to through various different remote control technologies.

Core skills:

  • SQL Development experience is a must!! 
  • Working knowledge of Windows environments including servers, using Server 2008, Server 2008R2, Server 2012, Windows 10.
  • Must have experience working with a relational database. Ideally Sybase, however any of the recognised industry standard RDBMS technology, such as Oracle, Microsoft SQL Server, MySQL.
  • Must have a strong understanding of Structure Query Language SQL and have practical experience of using SQL
  • Be competent in the use of XML
  • Be fully proficient in the use of Microsoft Windows the suite of Microsoft Office tools
  • Must have an IT industry qualification.

Preffered experience but not essential:

  • 3 years experience supporting application software.

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Fiona Devine

Fiona Devine

  • Senior Recruitment Consultant
  • fiona.devine@edenrecruitment.ie