Risk Operations Analyst – Mandarin desk

  • €25000 - €27000
  • Full Time
  • Dublin
  • Posted 3 weeks ago

The successful candidate will be responsible for reviewing the uploaded content and checking for indicators of fraudulent activity to remove fraudulent content according to Client Policy. The successful candidate will also provide advice to small and medium-sized business about billing and any advertising related payments.

Responsibilities

  • Evaluate, examine and explain any queries related to billing and ad spend charges
  • Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.
  • Review content, follow-up on open tickets
  • Provide suggestions to improve the process and workflows
  • Evaluate customer accounts in order to assess eligibility for refunds
  • Evaluate, label and identify patterns in suspicious activity
  • Provide feedback on trends identified in review.
  • General data entry related tasks.
  • Provide consultative advice to customers about how to add/remove payment methods

Required Experience

  • Familiar with and user of social media products
  • Excellent time management skills,
  • Able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools/web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office (mainly excel) for updating progress
  • Candidates should have good search and navigating skills
  • Interpersonal Skills
  • Fluent English + Mandarin
  • Self-starter, can easily adapt to change (new content, changing policies)
  • Good problem solving

Salary: €25K – €27K p/a depending on experience.

Location: Dublin

For more information, please contact Daniel on 01 4744537 

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537