Risk Agent Multilingual desk

  • €29000 - €31000
  • Contract
  • Dublin 3
  • Posted 2 months ago

On behalf of my client, I am currently looking for Risk agents with fluent English and one or more of the following languages:

  • Malaysian
  • Turkish
  • Indonesian
  • Hebrew

As a Risk agent, your role will involve ensuring security of the company platform and identifying and eliminating fraud activities.

Primary Responsibilities

  • Review and analyse various notifications and escalations to identify fraudulent activities
  • Assist users with risk process workflows
  • Identify, recommend and implement process improvements
  • Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required
  • Complete assignments and work queues in an efficient, effective and timely fashion
  • Summarize key findings, and recommend anti-fraud processes and system enhancements.
  • Liaise with other areas of the Legal and Compliance Team as and when required.

Required Skills & Experience

  • Fluent English and Malaysian, Turkish, Indonesian or Hebrew
  • Minimum of 1 year experience in Customer Service in an office / tech industry environment.
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel).
  • Excellent Problem Solving and Organisation Skills
  • Strong attention to details
  • Self-motivated to work independently, with minimal supervision
  • Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
  • Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
  • Positive, target delivery focused attitude and experience of a service delivery environment desirable
  • Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time
  • Team player capable of proactively learning on the job

Location: Dublin

Whats on offer: €27K p/a

Benefits: free canteen, 22 days holidays, full training provided 

For more information, please contact Daniel on 01 4744537 or 0035314744537 if calling from outside of Ireland 



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Kerrie Heffernan

  • kerrie.heffernan@edenrecruitment.ie