Residence Manager

  • €30000 - €40000
  • Full Time
  • Anywhere
  • Posted 2 weeks ago

Duties Include:

  • Deliver sales targets for the Residence in accordance with properties sales process and standards.
  • Ensure escalated customer related issues are dealt with in a timely and effective manner
  • Ensure a high standard of overall property presentation, working with the facilities team to ensure maintenance-related issues are raised and resolved in a timely manner
  • Manage incident response including power and water outages, emergency support and fire alarm evacuations
  • Monitor customer feedback and deliver action plans / recommendations as appropriate
  • Own arrears management process, ensuring team members are focused on reducing debt to a minimum 
  • Build and maintain positive community relationships e.g. neighbours and emergency services 
  • Foster effective working relationships with key University stakeholders at the appropriate level
  • Build strong relationships with key support functions including HR and Finance 
  • Create a collaborative team environment, leading by example and role modelling desired behaviours
  • Manage the Residence team, ensuring work is appropriately allocated and completed to the required standards and KPI targets set by the business
  • Ensure Health & Safety is front of mind at all times and that direct reports receive the appropriate training to enable them to run a safe building (e.g. fire alarm tests, relevant audits, hazard awareness)
  • Undertake regular Health & Safety inspections ensuring customers and staff remain safe, reviewing hazards and risks and ensuring safe working practices are followed
  • Manage termly room inspections to ensure property standards are maintained
  • Support approaches and initiatives to enhance sales opportunities and performance
  • Contribute to, monitor and manage the Residence budget and profit and loss reporting
  • Oversee and complete administration duties, including the processing of bookings, check in / out, early leavers, no shows, debt chasing, raising and receipting of purchase orders, student payment plans and room moves, arrears issues and University nominations agreements
  • Manage and plan resource levels including rota management, work allocation and holidays to ensure appropriate staff are available to meet demands
  • Ensure all team members receive a proper induction and adequate training and development to enable them to provide excellent customer service in line with Uninest’s standards
  • Hold meetings with direct reports including monthly 1-to-1s, annual objectives setting and bi-annual reviews
  • Take part in the on call rota, taking ownership of resolving incidents that occur whilst on call and offering flexibility in working hours as required


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Fiona Coyle

Fiona Coyle

  • Hospitality Manager