Residence Manager

  • €30000 - €40000
  • Full Time
  • Anywhere
  • Posted 2 weeks ago

Duties Include:

  • Deliver sales targets for the Residence in accordance with properties sales process and standards.
  • Ensure escalated customer related issues are dealt with in a timely and effective manner
  • Ensure a high standard of overall property presentation, working with the facilities team to ensure maintenance-related issues are raised and resolved in a timely manner
  • Manage incident response including power and water outages, emergency support and fire alarm evacuations
  • Monitor customer feedback and deliver action plans / recommendations as appropriate
  • Own arrears management process, ensuring team members are focused on reducing debt to a minimum 
  • Build and maintain positive community relationships e.g. neighbours and emergency services 
  • Foster effective working relationships with key University stakeholders at the appropriate level
  • Build strong relationships with key support functions including HR and Finance 
  • Create a collaborative team environment, leading by example and role modelling desired behaviours
  • Manage the Residence team, ensuring work is appropriately allocated and completed to the required standards and KPI targets set by the business
  • Ensure Health & Safety is front of mind at all times and that direct reports receive the appropriate training to enable them to run a safe building (e.g. fire alarm tests, relevant audits, hazard awareness)
  • Undertake regular Health & Safety inspections ensuring customers and staff remain safe, reviewing hazards and risks and ensuring safe working practices are followed
  • Manage termly room inspections to ensure property standards are maintained
  • Support approaches and initiatives to enhance sales opportunities and performance
  • Contribute to, monitor and manage the Residence budget and profit and loss reporting
  • Oversee and complete administration duties, including the processing of bookings, check in / out, early leavers, no shows, debt chasing, raising and receipting of purchase orders, student payment plans and room moves, arrears issues and University nominations agreements
  • Manage and plan resource levels including rota management, work allocation and holidays to ensure appropriate staff are available to meet demands
  • Ensure all team members receive a proper induction and adequate training and development to enable them to provide excellent customer service in line with Uninest’s standards
  • Hold meetings with direct reports including monthly 1-to-1s, annual objectives setting and bi-annual reviews
  • Take part in the on call rota, taking ownership of resolving incidents that occur whilst on call and offering flexibility in working hours as required

 
 

Your Name (required)

Your Email (required)

Your Message

.

Upload your CV

Fiona Coyle

Fiona Coyle

  • Hospitality Manager
  • fiona@edenrecruitment.ie