Understanding and manage yield and daily pickup trends and comparisons against forecast and Budgets
Prepare Group forecast report for weekly Departmental meeting
Maintain New Group Sheet and ensure all new requests are recorded on it in preparation for SMAR meeting.
Understanding, managing and updating both 3rd Party and Travel Agent extranet sites in order to monitor availability and rates. Managing Opera interface ongoing.
To work to agreed budgets for the Hotel, ensuring that costs and expenditure are controlled at all levels.
To be aware of budgeted rooms revenue and to work with the Revenue, Front Office and Sales teams to ensure delivery on targets.
Chase all tentative group business and ensure confirmation is obtained, or release space if not required
To ensure all group business has correct rates and payment methods in place. Credit not extended to any company unless the prope has agreed credit facilities in place.
To attend Hotel Meetings as required, ensuring effective communication at all levels. To attend the above meetings in the absence of the Revenue Manager.
To carry out the hotels customer relation policy.
To ensure all staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to Revenue Manager/General Manager if necessary.
Ensure full knowledge with all hotel facilities, including opening and closing times and promote these facilities at every opportunity.
To make every call into a sale.
Ensuring the reservations team is dealing with telephone, e-mail and fax enquiries in a timely manner.
To maintain the highest standards when dealing with both group and individual reservations.
Updating files and ensuring all correspondence are updated.
To communicate with the Revenue and HR department on a regular basis regarding staffing levels and recruitment requirements.
To ensure all employees receive adequate training during and on commencement of employment following a structured training plan and that all new employees attend induction
To be responsible for the development of own role, ensuring you receive the necessary training in order to carry out your job
To create an environment which promotes employee morale and encourages the Team to have pride and commitment in their area of work.
To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment, ensuring that members of the Team are trained and aware of these requirements.
When required, to carry out job chats and performance appraisals.