Quality Assurance Analyst – Fluent Turkish

  • €27000 - €29000
  • Full Time
  • Dublin
  • Posted 3 weeks ago

On behalf of my client, we are currently seeking Quality Assurance Analysts with fluent Turkish.

Some of the main responsibilities include:

  • Monitor the quality of the agent calls
  • Help deliver an exceptional client experience by improving the performance and quality of the Client Services team
  • Conduct call coaching sessions per client requirements
  • Conduct QA evaluations per client requirements
  • Conduct root cause and other data analysis
  • Participate as a project team member in problem prevention and continuous improvement projects
  • Identify improvement opportunities within the Client Services support environment

The ideal candidate will have:

  • Fluent Turkish  / English
  • Administrative and / or call centre experience
  • Strong organizational and administrative skills
  • Excellent communication and interpersonal skills
  • Be open and flexible to new ideas that may alter team goals.

Working hrs: Mon – Fri (Some weekend work OT might be required) 


For more information, please contact Daniel on 01 4744537.


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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537