Quality Analyst German desk

  • €45000 - €46000
  • Full Time
  • Dublin
  • Posted 2 weeks ago

Role: Quality Analyst (German desk)

Responsibilities:

  • Auditing support analyst interactions and deliver insights to continuously improve and deliver outstanding customer experience.
  • Make contact with clients when necessary in a courteous, professional and efficient manner
  • Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.
  • Follow all compliance and security measures relating to client data.
  • Process and raise required requests/transactions and make sound decisions related to customer requirements.
  • Aggregate audit findings from all analysts and analyze gaps in processes
  • Identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency.
  • Work with an online tool and validate accuracy of data displaying on certain websites.
  • Take action on process transactions and handle the same with proper research.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Adhere to process norms and structure.

Salary: 45K p/a

Benefits:

  • Relocation assistance – up to €2,000
  • 25 days holidays from day one
  • Bike to Work scheme
  • Tax saver travel ticket
  • EAP (Employee Assistance Programme) if ever needed (legal, counselling, monetary advice)
  • Social Club
  • Ongoing training
  • Internal promotion opportunities

Location: Dublin

For more information, please contact Daniel on 00353 1 4744537

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537