Personal Lines – Team Leader

  • Negotiable
  • Full Time
  • Galway
  • Posted 3 weeks ago

Key Responsibilities


  • Accountable for the coordination of the day to day performance of a team of agents
  • Manage and process all paperwork within the department. (Renewals/MTA’s/New business/Post)
  • Manage, maintain and utilise the competency framework for your team whilst motivating and developing each agent to maximize individual performance and improve customer satisfaction
  • Set appropriate objectives to each agent in line with our overall business strategy and utilise performance management to appraise and evaluate each team member and personal performance while assisting with their development plans
  • Manage underperformance within the team in an effective and efficient manner
  • Manage relationships with key internal and external stakeholders
  • Support and manage projects as required by the business
  • Report and Liaise with manager


Key Requirements


  • CIP desirable but not essential, APA minimum
  • Committed to achieving the highest standards of customer care
  • Display excellent interpersonal and communication skills in every task
  • Highly motivated, energetic and adaptable to change in a fast-moving environment
  • Ability to display excellent relationship management skills
  • Have a proven track record of leading team and breaking new ground with the intent of continuous process improvement and seeking to enhance efficiency
  • Demonstrate an excellent level of technical and product knowledge and display the ability to use own initiate
  • Promote internal relationships with other areas of the business and be an ambassador for the organisation
  • Possess excellent organizational skills and display the ability to manage your time and workload as required, while displaying a flexible approach to your work and learning
  • Promote and encourage a team to build morale whilst coaching and mentoring agents to fulfil their potential

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Stephen Bent

Stephen Bent

  • Insurance Division Manager