Page Analyst German desk

  • €29000 - €31000
  • Full Time
  • Dublin 3
  • Posted 3 weeks ago

RolePage Admin Support Team – DACH

LocationDublin

Salary: €29K p/a 

Relocation: €2K

Benefits: 25 days holidays, bike to work scheme ,Tax saver travel ticket, EAP (Employee Assistance Programme) if ever needed (legal, counselling, monetary advice), Social Club, ongoing training, internal promotion opportunities

The ideal candidate should have good understanding of social media campaigns and Pages. Applicant must have experience with dealing with tool bugs, have an eye for detail, appetite for research and gathering data insights and the ability to use that to improve processes and standard.

Language requirements: fluent English and German

Responsibilities:

  • Respond through email and chat in a timely manner
  • Review requests from page administrators needing assistance
  • Ensure Policy Enforcement on all supported workflows.
  • Update required applications & tools and keep SME and TL informed of new issues
  • Complete requests based on the policies outlined by the company
  • Identify trends of abuse that highlight gaps in policies
  • Receive tickets/work on issues related to respective process
  • Meet/Exceed targets set within the key research activities
  • Ensure exceptional viability / acceptance rate
  • Meet process SLAs / metrics – productivity and quality targets within the established timelines
  • Ensure process guidelines are followed and met as documented.
  • Stay updated with the process knowledge / changes – refer to knowledge updates/ repositories to effectively process transactions
  • Adhere to security practices set by organization
  • Project Control, Management and Review / Program delivery:
  • Raise/update CRM tool under required categories for issues identified and escalate to the SME / TL
  • Provide information, troubleshoot bugs and/or issues, update required applications & tools and keep SME and TL informed of new issues
  • Contribute to and participate proactively in knowledge sharing sessions
  • Participate and contribute to organizational activities

 

For more information, please contact Daniel on 00353 1 4744537

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Kerrie Heffernan

  • kerrie.heffernan@edenrecruitment.ie