Level 2 Support Analyst

  • €25000 - €30000
  • Full Time
  • Dublin South
  • Posted 3 months ago

Position: Level 2 Support Analyst

Location: Dublin South


I am working with a privately-owned Mobile Solutions Provider that has been in business for over 40 years and has offices across the UK and Ireland.

The company has several blue-chip clients and more than 4,000 end users in the FMCG market, delivering hardware and proprietary software providing end to end systems using Mobile devices.

The customer base is a mix of on-premises and cloud hosted solutions. All new solutions are offered as SaaS based solutions in the cloud.

Due to continued growth, my client is seeking a Level 2 Support Analyst for a twofold role:

Firstly, providing second line support for the company’s software solutions, which are implemented on server and mobile platforms.

Secondly, the successful candidate will gain exposure to the QA department on a weekly basis, working on and executing Test Plans.

This is a fantastic opportunity for an ambitious support analyst who would like to work across other departments and expand their skillset.


Full details of the role are available upon request.


Skills/Experience Required:

  • Working knowledge of Windows environments including servers, using Server 2008, Server 2008R2, Server 2012, Windows 10.
  • Experience working with Relational Databases such as: Sybase, Oracle, Microsoft SQL Server, MySQL.
  • Strong understanding of Structure Query Language SQL and have practical experience of using SQL
  • Competent in the use of XML
  • Proficient in the use of Microsoft Windows the suite of Microsoft Office tools


If you are a self-motivated Support Analyst who is eager to progress in a positive and dynamic environment, then this is the role for you. Please call me on 014744523 or e-mail fiona.devine@edenrecruitment.ie to discuss in confidence.

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Fiona Devine

Fiona Devine

  • Senior IT Recruitment Consultant
  • fiona.devine@edenrecruitment.ie