IT Support Engineer Dublin

  • €35000 - €42000
  • Full Time
  • Anywhere
  • Posted 1 month ago

IT Support Engineer Dublin based Software Client €42k + Benefits + Car

Our client requires an experienced Support Engineer for a Permanent role.

 

Principal Duties and Responsibilities:

  • Installation of Server and Client Hardware/Software
  • Advising Customers on Design Solutions and Workflows
  • Detecting and mitigating potential performance issues and problems before users are impacted
  • Ensure that all work undertaken complies with the relevant Company Quality procedure relating to that service or activity
  • Comply with all relevant protocols associated with call logging, service scheduling and other call related activities
  • Proactively manage customer relations with emphasis on communication with customers and ensuring customer satisfaction.
  • Active participation in a 24×7 on call rotation and occasional work outside of normal business hours required.

Role Requirements:

The primary focus is around Windows and SQL Server Administration and troubleshooting.  Experience desired for this position includes:

  • Strong Windows Administration, 2003 and 2008 including Active Directory.
  • Virtual machine technology.
  • SQL Server Administration, Reporting and Scripting.
  • Citrix.

 

Our ideal candidate has a minimum of 3-5 years of experience with Windows and SQL Administration.

  • Experience in troubleshooting and customer service.
  • The candidate has excellent communications skills verbally and written with a focus on customer service.
  • Strong interpersonal skills: Customer focused with good communication skills – written and oral.
  • Good analytical and troubleshooting skills.
  • Self motivated, team player.
  • A Degree in a related Engineering/Computer Science/IT field is preferred.

For a confidential chat, or to submit your application, please contact Peter , peter.gilhooly@edenrecruitment.ie or call him on +353 1 4744 510.You must have authorisation / Stamp 4 Visa for this role

  

 

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Peter Gilhooly

  • peter@edenrecruitment.ie