Investor Services Manager

  • Negotiable
  • Full Time
  • Dublin
  • Posted 1 month ago

Investor Services Manager – Permanent role

Summary of the role:

  • Responsible for the end to end management of the delivery of services offered by the TA Teams to clients
  • Ensure all teams are working in a consistent, stable and efficient manner from a service deliver perspective
  • Key role for the delivery of a cohesive service to our clients and their investors
  • Responsible for the management of service delivery across multiple product lines
  • Responsible for the management of a service delivery model that fulfills client expectations whilst achieving efficiency and control objectives
  • Responsible for ensuring that new product initiatives are supported and implemented in an efficient, controlled and scalable manner
  • Ensure accuracy and quality in all aspects of service delivery to ensure client satisfaction and also minimized exposure to the company

Experience Required:

  • Strong experience in the financial services industry, of which a portion of time should be in a Client Services environment.
  • Relevant management experience essential
  • At least 6 years + Investor Services Experience
  • Degree qualified – Professional qualification or membership of a professional body relevant to the position
  • Strong product knowledge of alternative and traditional Funds
  • Demonstration of strong industry knowledge is essential
  • Practical experience of process reviews and re-engineering required
  • Strong inter-personal and decision making skills and the ability and vision to drive teams forward and lead from the front
  • Ability to participate in strategic planning and budgeting for the department
  • Service oriented and customer focused
  • Proven records of improving efficiency including introduction of automated solutions
  • Excellent communication and relationship management skills

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Barbara Donnellan

Barbara Donnellan

  • Banking & Finance Manager
  • barbara@edenrecruitment.ie