Indonesian speaking Customer Support agent roles

  • €24800 - €26000
  • Full Time
  • Dublin
  • Posted 3 weeks ago

Responsibilities:

  • Have a passion for social media platforms and services
  • Provide feedback on trends identified in review
  • Becoming a subject matter expert in the tools & process
  • Manage and regularly review case queues & follow-up on open tickets
  • Review issue details and analyze, determine and resolve issues for clients
  • Assist the quality analyst and reporting analyst in driving quality customer care outcomes
  • Leverage user reports corresponding with users pertaining to reported objects and other
  • sources within the online queue.
  • Answer many different inquiries through the online queue.
  • Review user accounts daily to determine whether or not they are spam accounts.
  • Ensure the maintenance of high-quality support and a high degree of professionalism.
  • NOTE: In this position, there may be photos and URLs that contain adult or graphic material.

Required skills

  • Strong attention to detail and a self-starter
  • Team player and independent
  • Communicates clearly verbally and via email
  • Ability to quickly absorb training on tool functionality
  • Penchant for web technology (consumer of various web and mobile apps)
  • Strong interest in quality and user experience
  • Experienced at using search engines to find information on the internet
  • Familiar with and user of social media products
  • Excellent work pacing (time management) skills, able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Able to work in multiple tools/web browser windows at one time
  • Motivated, takes initiative, high energy
  • Familiar with MS office (mainly excel) for updating progress
  • Excellent Interpersonal & Written Skills
  • Fluent English and Indonesian, 

Salary: €24,820 per year, 20 days holidays, free canteen 

Working Hours (rotational):

  • Tuesday to Saturday: 6am to 3pm
  • Sunday to Thursday: 9am to 6pm

For more information, please contact Daniel on 00353 1 4744537

 

Your Name (required)

Your Email (required)

Your Message

.

Upload your CV

Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537