Help Desk Technician I

  • €46000
  • Contract
  • Anywhere
  • Posted 1 week ago

We are currently recruiting for an amazing opportunity to work with one of our Global IT clients as a Help Desk Technician I, based in Dublin.

The ideal candidate will have between 1-3 years experience working as a Help Desk Technician or in a similar role. 

Duties:
  • Identify, troubleshoot, and resolve technical problems encountered by customers or colleagues.
  • Field calls or emails from end users who are having trouble with some aspect of a sophisticated system.
  • Guide user to resolve problem by listening to a description of the problem and accessing information about the specific system or application the user is trying to operate.
  • Make suggestions, attempt different means of fixing the issue until it is resolved.
  • Refer the problem to a higher-level technician or suggest a workaround until the problem can be permanently resolved if problem persists.
**This is an 11 month contract**
**Excellent onsite benefits and competitive pay**

If this opportunity sounds like something you could be interested in, please do not hesitate to get in contact on rian@edenrecruitment.ie OR call  014744504.

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Rian Devlin

Rian Devlin

  • Recruitment Resourcer
  • rian@edenrecruitment.ie
  • 01 4744504