Group Claims Executive
Overall Job Purpose:
To provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high quality claim management, resolution and excellent client service.
Processing all classes of commercial claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers and loss adjusters.
Liaise with clients, insurers, loss adjusters and other relevant parties when acting as the agent of a client during claims.
Maintain company records on claims and produce reports on claims activity for account directors and management as and when required.
Provide MI updates to the Board on a monthly basis.
To liaise with colleagues to identify improvements in internal and external claims procedures.
To ensure the claims procedures adhere to the recent GDPR legislative requirements.
To maintain current knowledge with regard to industry compliance and claims regulation.
To maintain relationships with the existing client base by providing first line contact face-to-face or telephone advice and support.
To continue personal development by completion of ongoing insurance qualifications and/or training to improve personal knowledge of the industry and company business.
To carry out administrative duties as required
To attempt to resolve complaints within 48 hours referring any unresolved complaints promptly to the Operations Executive.
Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.
Maintaining quality and customer service standards keeping accurate records and ensuring client records on our software are up to date.
Other ad-hoc duties that the employer determines fall within the job-holders’ capabilities.
Knowledge and Experience
Good understanding general & legal principles of insurance
Good understanding of Irish and UK insurance market
Awareness of the regulatory environment and requirements
Understanding of broking and underwriting process
Specific product knowledge
Knowledge of claims processing
Claims experience/experience of working within an insurance and client-facing environment e.g. experience in handling/executive role
Experience in a high pressure, multi-task environment
Knowledge and understanding of the Relay software package
Experience working with Microsoft Office to include excel and PowerPoint
An accredited insurance industry qualification – CIP
Compliant with CPD requirements & complete 15 formal hours of CPD each calendar year
Salary will be Commensurate with experience
Company Bonus & Pension Scheme
Insurance examinations needed will be sponsored by the employer