German speaking technical support agent roles

  • €20500 - €21500
  • Full Time
  • Leixlip
  • Posted 4 months ago

On behalf of my client, I am currently looking for German speaking technical support agents.

No experience required as full training is provided.

What’s on offer!

Salary: €20500 p/a + bonus 

Benefits: Free Shuttle bus service, travel to work scheme, gym membership (only €60 per year!), free staff parking, career Path Ladder, healthcare insurance, holiday pay, quarterly activities (ie: Go-Karting, Bowling, Cinema trips) and many more!

Relocation package:

Flight to Dublin fully paid for by the company and 5 nights accommodation including breakfast.

Responsibilities:

To log, validate and diagnose customer issues on the full range of products and applications supported on the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and query research, or to route or escalate the contact to the appropriate resolution group. Escalation and management of contacts to agreed service levels. Interaction with service desk colleagues to attain service desk SLA. Excellent attendance and punctuality are required as well as adhering to all company policies and procedures.

Experience:

Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers preferably within an international company. Previous contact centre experience is desirable, but not essential as full training is provided. 

For more information, please contact Daniel on 00353 1 474 4537

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537