German speaking Process Executive

  • €25000
  • Full Time
  • Dublin
  • Posted 3 weeks ago

Job Description:

  • Complete resolution on any process is adhered to queries within the agreed service level
  • Review Agreements & Orders to ensure all legal requirements are met & documentation is complete
  • Validate contractual information, entering and coordinating Agreements/Orders/Letters
  • Understanding of current revenue recognition guidelines as established by Finance & in compliance with Sox procedure
  • Complete analysis and investigation of queries related to Orders and Contracts, with regular update to customers. These queries are communicated via email or phone or chat.
  • Ensure defined escalation in order to resolve complex queries
  • Maintain strict service levels (SLAs) with client activities
  • Recordkeeping of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance
  • Identify any productivity and quality improvement measures and flagging to senior team members as soon as possible
  • Serve as backup support to others on the team with the resolution of more complex or unusual cases

 Requirements:

  • Keen eye for detail to ensure high accuracy
  • Good communication skills and a high focus on customer satisfaction
  • Ability to work under pressure
  • Flexibility at peak business periods i.e. end of the month, fiscal period end
  • PC literate, good working knowledge of Microsoft Office products essential
  • Fluent English and German

 

Salary: €25K p/a, 20 days holidays, training

Contract: permanent

Location: Dublin 2

For more information, please contact Daniel on 00353 1 4744537

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537