French speaking technical support agent roles

  • €20500 - €21000
  • Full Time
  • Leixlip
  • Posted 2 weeks ago

On behalf of my client, I am currently looking for French speaking technical support agents.

No experience required as full training is provided.

What’s on offer!

Salary: €20500K p/a + bonus

Benefits: Free Shuttle bus service, travel to work scheme, gym membership (only €60 per year!), free staff parking, career Path Ladder, healthcare insurance, holiday pay, quarterly activities (ie: Go-Karting, Bowling, Cinema trips) and many more!

Job Description:

The objective of the Technical Support Analyst is to resolve remote users IT problems by means of a first time fix or by dispatching for on-site support, third party or appropriate remote group.

The Technical Support Analyst responds to clients requiring queries and technical support. Contacts reach the analyst via telephone, ticket handling systems or e-mail.

Responsibilities:

To log, validate and diagnose customer issues on the full range of products and applications supported on the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and query research, or to route or escalate the contact to the appropriate resolution group. Escalation and management of contacts to agreed service levels. Interaction with service desk colleagues to attain service desk SLA. Excellent attendance and punctuality are required as well as adhering to all company policies and procedures.

Experience:

Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers preferably within an international company. Previous contact centre experience is desirable, but not essential.

For more information, please contact Daniel on 00353 1 474 4537

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537