Dutch Technical Support Specialist

  • €28000 - €29000
  • Full Time
  • Dublin 3
  • Posted 1 month ago

Dutch Technical Support Specialist

Salary: 28Kp/a 

Relocation package on offer! 

Responsibilities:

  • Maintain and support quality and statistical standards at all times.
  • Working with internal systems you will document each call via a client ticket system.
  • Resolving hardware and software issues via email/phone and social media based support
  • Improving the way we work through new processes, tools, communication and organization.
  • Working as part of a team, you will work to both individual and group targets.
  • Provide excellent customer technical support, you will strive for first call resolution with each case.
  • Any additional ad hoc requests necessary

Requirements:

  • Fluent in English and Dutch , both written and verbal essential.
  • Understanding and interest in consumer based electronics.
  • Excellent verbal and written communications skills, you will also have excellent attention to detail.
  • Proven resolution, logical troubleshooting, customer service and customer satisfaction skills.
  • Experience using WiFi enabled devices and products.
  • Strong problem solving / resolution skills.
  • Excellent listening, probing and de-escalation skills.
  • Ability to learn quickly and be passionate about learning new concepts, technology and processes.
  • Possess strong analytical skills with excellent communication, literacy & interpersonal skills.
  • Strong ability to understand technical issues in an environment involving products, platforms and smartphone apps

Benefits/Package

  • Free company doctor
  • Free onsite therapies (Massage, Reiki)
  • Free breakfast – cereals, fruits, juices
  • Tenure based VHI Healthcare
  • Tenured based pension, paid maternity & paternity cover
  • Cycle to Work Scheme.
  • Learning & Development programs/opportunities
  • Sports and social events
  • Subsidised city centre staff car parking
  • Bus/Luas/Dart tax saver scheme

The salary on offer is €28,000 and increases with tenure at 12 months. The hours of operation for this role are from 8am – 4.30 and 10.30- 7pm Mon – Fri with no more than 1 in 3 weekends where the hours are 9am-5.30pm.

Location: Dublin 

For more information, please contact Daniel on 00 353 86 042 6219

Your Name (required)

Your Email (required)

Your Message

.

Upload your CV

Kerrie Heffernan

  • kerrie.heffernan@edenrecruitment.ie