Dutch Customer Service

  • Negotiable
  • Full Time
  • Anywhere
  • Posted 7 months ago

Responsibilities

 

  • Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels – chat, email and phone
  • Providing product and tool support to improve the overall experience and drive higher product adoption and spend
  • Ability to identify trends and solve problems facing multiple SMB clients
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
  • Provide vital product insights and feedback on client products

 

Profile Attribute

 

  • Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Focus on SMB customer satisfaction by driving the right product adoption for the right customer
  • Consultative selling and customer empathy mind-set
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure
  • Excellent communication skills: verbal, written, listening skills

 

Qualifications

Qualifications

  • BA or BS in Marketing, Economics, Computer Science, or other related field
  • Work experience in marketing or technology 

 

Offer:

  • Competitve Salary
  • Location: Dublin 3

For futher information please contact Lucia on 01 4744 503

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Lucia Fischer

  • lucia@edenrecruitment.ie