Customer Support Agent – German

  • €25000 - €30000
  • Full Time
  • Dublin 12
  • Posted 3 weeks ago

Are you interested in working for one of the world`s leading insurance and financial services companies? We are looking for bilingual Customer Support Agents to join a multicultural team based in Dublin 12.

Customer Support Agents are the first point of contact for clients worldwide (including brokers and medical providers). The Customer Support Agents must anticipate and meet the needs of clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement .

The Helpline is open 24 hours a day, 7 days a week. Therefore, we require committed individuals who are flexible to work on a rotating roster including shift work, nights and weekends. In return we offer a generous 30% shift allowance in addition to your basic salary.

Key Responsibilities
-Responding to queries regarding cover, claims, hospitalisation, complaints
-Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
-Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
-Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
-Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
-Work within our rotating shift patterns – including weekend work.

The Ideal Candidate?

-Customer focused
-Strong communication (verbal & written)
-Ability to work effectively within a team environment
-Honesty and Integrity
-Ability to work under pressure
-Results driven and solution oriented

-Experience in a customer focused role , in a an administrative capacity

-Previous experience in call centre environment would be beneficial
-Experience working in pressurized environment with tight deadlines
-Strong Knowledge of Microsoft Office ( Excel, Word)
-Applicants must be flexible to work within our rotating shift patterns
-Valid EU work permit with the ability to work full time year round
-Fluency in English and German

*Must be fully flexible to work rotating shift patterns including shift work, nights and weekends.

What’s on offer?
-A competitive Salary and bonus scheme
-Career progression opportunities and training
-Excellent benefits such as pension, health insurance for employee, his/her spouse and children under 18, and discounts on car and house insurance
-A generous 30% shift allowance in addition to your basic salary
-Free onsite parking
-Active Sports & Club society
-Transport Subsidy
-Support for professional studies
-Relocation Assistance
-Recognised as one of the best large companies to work for 2017

If this opportunity sounds like something you could be interested in, please do not hesitate to get in contact on kerrie.heffernan@edenrecruitment.ie  OR call  01 474 4504. 

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537