Customer Service Representative

We are seeking Customer Support Agents who are focused on customer satisfaction, resolving issues and delivering an outstanding customer experience. Our client is a multinational ecommerce organisation, you will be working as a Customer Service Representative for the online ticket exchange platform.  

Responsibilities: 

• Troubleshooting issues which could include:  shipping issues, lost event tickets, delivery problems and ticket replacements.

• Collaborate with the customer service and accounting teams to advise on payment or charge related queries

• Handle customer requests in an efficient, friendly and courteous manner

• Ensuring to record any call related information accurately into the database

• Serve as a final escalation point 

• Go the extra mile to deliver an exceptional customer experience for every customer

• Manage and exceed call centre metrics (QA, ASA, CSAT and NPS)

• Prepare and explain comprehensive reports

• Deliver work to the highest of quality to efficiently exceed customer expectations and company standards

The Ideal Candidate:
• Must exercise discretion when handling sensitive information – be aware of GDPR regulations
• Organisation Skills

• Be able to work in a fast paced, high volume environment

• Positive attitude
• Show initiative, be a self-starter
• Ability to build relationships and rapport with customers

• Excellent communication skills, both written and verbal

• Excellent listening skills

**This is a contract position for 9 months**

If this opportunity sounds like something you could be interested in, please do not hesitate to get in contact on kerrie.heffernan@edenrecruitment.ie  OR call  01 474 4504.