Customer Service Representative – DE/DK

  • Negotiable
  • Full Time
  • Anywhere
  • Posted 4 months ago

This is a Customer Service Representative role for the German, Danish market and your responsibilities will include (but not limited to) assisting with the following requests:

– Enjoy helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs.

– Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction.

– The technical knowledge to successfully troubleshoot with first call resolution were possible or to know when to escalate to another member of the team.

– Ability to resolve billing and payment queries.

– Have a strong desire to learn continually and grow professionally.

– Ability to manage customer information with a high level of attention to detail.

– Manage a high volume of ‘customer cases’ to resolution.

– Are comfortable having their performance measured every day.

– Are comfortable communicating about technical matters in laymen’s terms.

Qualifications and Requirements

– Must speak fluent German, Danish and English.

– Call Centre Experience: at least 1 year of customer support experience via phone, email, and chat will be preferred.

– Strong communication skills with a proactive and positive approach to tasks.

– Strong research and information analysis experience required with a high level of attention to detail.

– An effective team player who is able to also work independently.

– Proven ability to deal with problems and solve them effectively.

– Very customer service focused, able to deal with customers in a friendly and polite manner.

– Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously).

– Have a strong desire to learn continually and grow professionally.

– Comfortable having their performance measured every day.

– Want to be part of an exciting, rapidly changing industry.

Salary:              26 – 27K pro rata + Bonus

Location:          Dublin 3

Working hrs:    Mon – Fri

For more information please contact Lucia on 00353 1 4744 503

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Lucia Fischer

  • lucia@edenrecruitment.ie