Content Review Associate role German desk
On behalf of my client we are looking for Content Review Associates with German to join the existing team based in Dublin 4.
- Process and review accounts that have been reported for review of potentially sensitive / inappropriate content
- Assigned and accountable for workable solutions and processes within specific area of responsibility
- Escalates issues to Operations Manager or client Point of Contact as appropriate
- Addresses most non-routine issues
- Validate, investigate and respond to inquiries within established guidelines.
- Understands and perform content reviews under client supervision for International and domestic cases following client processes and procedures
- Complies with all client published policies and procedures
- Ensures all work is performed in accordance with SLAs and metrics.
- Responsible for activities assigned by the Operations Manager
- Minimum 1-2 years customer service experience in a professional work environment
- Fluent in English and German
- Results & detail oriented
- Strong written and verbal communication skills
- Can critically assess content strictly against client policies
Salary: up to 25K p/a
Contract: 12 months
For more information, please contact Daniel on 00353 1 4744537