Content Review Associate role German desk

  • €24000 - €26000
  • Full Time
  • Dublin
  • Posted 4 months ago

On behalf of my client we are looking for Content Review Associates with German to join the existing team based in Dublin 4.

Responsibilities:

  • Process and review accounts that have been reported for review of potentially sensitive / inappropriate  content
  • Assigned and accountable for workable solutions and processes within specific area of responsibility
  • Escalates issues to Operations Manager or client Point of Contact as appropriate
  • Addresses most non-routine issues
  • Validate, investigate and respond to inquiries within established guidelines.
  • Understands and perform content reviews under client supervision for International and domestic cases following client processes and procedures
  • Complies with all client published policies and procedures
  • Ensures all work is performed in accordance with SLAs and metrics.
  • Responsible for activities assigned by the Operations Manager

Personal Specification

  • Minimum 1-2  years customer service experience in a professional work environment
  • Fluent in English and German
  • Results & detail oriented
  • Strong written and verbal communication skills
  • Can critically assess content strictly against client policies

Salary: up to 25K p/a

Contract: 12 months

For more information, please contact Daniel on 00353 1 4744537

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537