Commercial Operations Manager

  • €70000
  • Full Time
  • Anywhere
  • Posted 2 weeks ago

Commercial Operations Manager

Salary: Approx. 70k

Location: Dublin West

Excellent opportunity for a Business Support Consultant in a global company. The successful candidate will report into the Commercial Director to ensure business objectives and SLAs are met. Bonus and pension on offer

Business Support Consultant responsibilities

  • Managing Customer Service Department 
  • Root cause analysis of all customer queries; monthly and quarterly reviews to optimise efficiencies and drive the customer success agenda.
  • Managing the transport planning department (2 direct reports) to oprimise customer satisfaction and drive efficiencies across the business.
  • Deliver a successful strategy to achieve sales SLAs
  • Optimize Sales & Operations Planning & Execution by supporting Commercial Director
  • Build strong contacts across customer base with peering across both organisations
  • Qualify new prospects and prepare proposals, mailings and new initiatives as required
  • Liaise with the support team and communicate monthly service reports
  • Analyse and report on sales activity
  • Understand and keep up to date on the latest technology, products and technical issues affecting your accounts
  • Provide support to cross functional teams in developing business plans, budgets, product plans, pricing plans and marketing plans as required

Business Support Consultant Key Skills and Experience: –

  • Minimum of five years b2b sales experience 
  • Proven track record in achieving sales targets in a B2B environment
  • Excellent analytical and reporting skills
  • Excellent relationship management and interpersonal skills
  • A team player with the necessary focus to achieve individual targets
  • The ability to deliver results in a fast-paced and challenging environment
  • Excellent interpersonal and communication skills

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Ciaran Smyth

Ciaran Smyth

  • ciaran@edenrecruitment.ie