Job Title: Collections Executive
Responsibillities of the role:
- Contact customer by telephone to negotiate payment strategy
- Keep broken arrangements to a minimum
- Ability to work a large volume of accounts
- Achieve and surpass weekly and monthly collection targets
- Ensure compliant and customer focused collections
- Manually update accounts and edit information gained from calls
- Use new technology such as text and voice over text to maximize collections
- Assisting with ad hoc administrative tasks as designated by Team Leader
- Previous telephone experience.
- Ability to negotiate the optimum collection commitment for the company
- Professional in approach and able to deal with a variety of individuals.
- Working knowledge of Word/Excel/Outlook
- Good communication skills.
- Determined and focused.
- Numerate and Literate.
- Enthusiastic and positive.
- Flexible, adaptable and keen to try new methods and systems.