Collections Call Centre Agents

  • €25000 - €30000
  • Full Time
  • Dublin South
  • Posted 3 weeks ago

Collections Call Centre Agents

One of Ireland’s leading Financial Institutions is currently recruiting for a number of enthusiastic Collections Call Centre Agents.

 

Day-to-day duties:

Utilising a state-of-the-art Dialler system, the role will involve calling an assigned list of customers with a view to negotiating outstanding payments for the business.

The successful applicants will be joining experienced collections teams whose job it is to maximise the cash collected on designated books of debt. You will ensure that customer accounts are monitored on a continuous basis and will deal with customer account queries. In this demanding environment, you will need to be target driven, highly motivated and be able to demonstrate key negotiation skills in order to consistently achieve ‘win-win’ solutions.

  

Knowledge & Experience Required:

  • Previous high volume call centre experience.
  • Ability to negotiate the optimum cash collection amounts at all times for the business
  • Professional in approach, keen problem solver and capable of dealing with a variety of individuals.
  • Strong knowledge of Word/Excel/Outlook with flexibility to work on new systems and methods
  • Superb communications skills
  • Excellent numerical and literary abilities

 

Job Type: Permanent

Salary:      €25k plus €5k performance bonus

Location: Dublin South

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Anna Douglas

Anna Douglas