Collections Agent Dutch market

  • €27000 - €28000
  • Full Time
  • Anywhere
  • Posted 1 week ago

The Collections Agent is responsible for handling all customer enquiries in a client driven environment regarding payments, cash applications and outstanding balances.  The role will play a part in the development of new strategies, workflows and processes.

Main duties:

  • Review and quality check of collections and account suspension
  • Respond to general requests from the quality and collections teams
  • Manage a high volume of customer queries from both from internal and external customers
  • Dispatch customer statements on request
  • Tackle complex payment issues and resolve within in outlined SLAs (service level agreements)
  • Monitor client request queues and ensure any issues are escalated through the appropriate channels
  • Assist with allocating remittances as efficiently as possible to ensure the SLAs are maintained
  • Facilitate communication with customers to ensure the collection of accounts receivable process
  • Ensure all change requests are actioned and all relevant systems are updated with the relevant information
  • Ad hoc administrative tasks

 

Requirements:

  • Proficient in Microsoft Office
  • Fluent Dutch and English
  • A positive attitude with strong business acumen
  • Excellent communication skills and the ability to engage with Business Managers at all levels
  • Ability to prioritise workload and ensure tasks are completed in a timely and efficient manner
  • Demonstrated ability to achieve service level agreements

Salary:  26K p/a + benefits (holiday pay, healthcare, pension)

For more information please contact Daniel on 00353 1 4744537

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Daniel Michalewicz

Daniel Michalewicz

  • Multilingual & Customer Service Division Manager
  • daniel@edenrecruitment.ie
  • +353 1 4744537