Collections Administrator

  • Negotiable
  • Full Time
  • Dublin
  • Posted 7 months ago

Job Title: Collections Administrator

Key Responsibilities:

  • To perform administrative & client support duties and support the Collections Team in the delivery of a professional service
  • To provide secretarial and administrative support, including typing, minute taking, filing, data input, maintenance and management of information held by the Company as may be required
  • Sort all correspondence received by the company on a daily basis
  • Reply to all general correspondence and pass on correspondence of a specific nature to the appropriate account manager
  • Manage live excel file of customer queries to client. Upload queries spreadsheet to client on a systematic basis
  • Check collections department voicemails on a daily basis, respond to voicemails when appropriate and forward remaining messages to the relevant account manager
  • Field both inbound and outbound call on all live accounts
  • Liase with MABS (Money Advice & Budgeting Service) and other debt management agencies on behalf of the collections team
  • To ensure that effective administrative procedures are in place for the control and management of all portfolios
  • To be responsible for the compiling and collating of statistics for the Company as may be required from time to time
  • To prepare and assist in the collection of data for such monthly, quarterly and annual reports as may be required from time to time
  • To undertake ongoing training and professional development, appropriate to the effective and timely discharge of the duties of the post
  • Ensure all department KPIs are consistently met as advised by the Collections Manager

Experience Required:

  • Good general level of education
  • Have a high degree of computer literacy – to include competence in the following Microsoft application including, word processing, spreadsheets, databases, file management, e-mail and the internet
  • At least 2 years relevant experience in an Administrative/Office work environment
  • Excellent numeracy skills with knowledge and skills in the preparation and maintenance of records

Personal Attributes

  • Possess well developed interpersonal and communication skills
  • Be results oriented and client focused
  • Can work on your own initiative and as part of a team
  • Can exercise a high degree of delegated responsibility
  • Have good organisational, and technical skills relevant to the role
  • The ability to problem solve, pay attention to detail and deliver work to a high standard and to tight deadlines
  • Ability to facilitate and support the work of team members

For more Information about this role contact Patrick on 01 474 4511

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Barbara Donnellan

Barbara Donnellan

  • Banking & Finance Manager