Client Services Broker

  • Negotiable
  • Full Time
  • Dublin
  • Posted 6 months ago

The role of Personal Lines Client Services Broker entails:

  • Handling Inbound Calls from our clients who are seeking Home and Motor Insurance Quotations.
  • Making Outbound Calls in response to Web-based and Telephone Enquiries.
  • Providing best advice and guidance to our clients on their Personal Car and Home Insurance requirements.
  • Assisting existing clients with queries they may have at their renewal date.
  • Facilitating Mid Term Adjustments for clients.
  • Working within a busy team and supporting your colleagues as needed.
  • Participation in In-House Training and Professional Development on an ongoing basis.
  • Meeting agreed on targets as set out by management.
  • This role reports to the Head of Personal Lines.

Requirements for this role:

  • A minimum of 12 months experience in handling car and home insurance inquiries for new or existing customers.
  • Excellent communication skills and telephone manner.
  • Strong organisational skills with a focus on customer needs.
  • Experience working in a busy Personal Lines department.
  • Ability to multi-task and work well within a team of proactive brokers.


  • Progress towards a Central Bank of Ireland recognised insurance qualification would be a distinct advantage.


  • An excellent Basic Salary and Bonus Structure commensurate with experience are on offer.

Additional benefits include:

    • Pension
    • Discounted Staff Insurance
    • Subsidised Education Schemes
    • Bike to Work Scheme
    • Tax Saver Travel Scheme
    • Group Life Assurance
    • Accredited, In-House, CPD Training

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Stephen Bent

Stephen Bent

  • Insurance Division Manager