The successful candidate will report directly to the Claims Manager and will be the first point of contact for all inbound Claims. The purpose of this role is to screen and record any Claims and facilitate exceptional levels of service to all clients whilst efficiently investigating, negotiation and resolution of claims within a substantial portfolio of First and Third-Party claims to include Personal Injury Pre-Litigated & Litigated Claims within their allocated authority limit.
Responsibility for the pro-active management of a large portfolio of claims;
Communicating verbally and in writing to clients, assessor, third party insurers, legal professionals, medical professionals, investigators the Injuries Board and other relevant parties and stakeholders.
Appointment of assessor’s investigators and other expert witnesses;
Verification of policy provisions and endorsements;
Identification and investigation of potential fraudulent claims;
Meeting settlement targets and prioritise, work as set by the Claims Manager;
Ad-hoc projects as assigned by the Claims Manager, which may also include deputising in their absence;
Proactively identifying and recommending innovative ideas to ensure continuous high levels of efficiency and customer service always;
Provision of support to the Claims Department and all team members in relation to all claims;
Ensure that all activities are compliant with both internal claims procedures and external regulatory requirements such as the CPC and DPA.
We are looking for an individual who has at least 2 years claims handling experience within a very busy claims environment. Applicants need to have the ability to demonstrate, amongst other skills:
An energetic and flexible approach to work teamed with a proactive ability to multi-task and prioritise tasks;
An informed interest in fraud prevention, detection, and investigation within a claims environment.
Capacity to demonstrate a solid working knowledge of the provisions as set out in the Book of Quantum;
Awareness of the relevant Road Traffic Act provisions.
Extensive and comprehensive working knowledge of all industry related Compliance & Regulatory provisions;
Must be CIP qualified or working towards