Capacity Planning Analyst

  • €44000 - €56000
  • Full Time
  • Blanchardstown
  • Posted 1 month ago

Are you passionate about delivering data and insight working in a complex environment? Ever pictured yourself working for Global business that reward their staff with an amazing environment with a competitive salary and excellent benefits? We are looking for a highly motivated individual to with experience in WFM to join our International WFO Team in Dublin.

Responsabilities

  • The ideal candidate will be Responsible for Short Term Planning Process who enjoys the buzz of executing our short-term plan
  • Responsible for feeding back to Leadership discrepancies between on the day execution v Plan.
  • Ability to Host Daily Global Performance meetings, Able to articulate the story on performance.
  • Ensure regular variance analysis on their given planning group(s) (plan vs. plan and plan vs. actual)
  • Performs ad-hoc analysis related to short term staffing plans.
  • Evaluating new opportunities and implementing changes for Short Term Process and close feedback loops with internal departments.
  • Ability to formulate recommendations based upon analysis, data and input from peers and Leadership
  • Collaborate with key stakeholders to identify business drivers, levers, and productivity improvement opportunities whilst sharing best practice.

Your Role as the Short-Term Planning Analyst, you’ll ideally be articulate, analytical and enthusiastic.

A WFM professional with a strategic mindset who enjoys working in an international and fast paced company and has the ability to work independently with minimal supervision following pre-determined processes and deadlines.

About you

  • You will ideally be a working in a role within WFM and can demonstrate an ability to influence peers and stake holders, within a Contact Centre environment.
  • Have Good decision making capability with good Business Acumen with the ability to relate WFO processes and objectives to broader business issues for the functional area.

**Competitive Salary + Excellent On Site Benefits**

**Please note this is an 11 months contract**

If this opportunity sounds like something you could be interested in, please do not hesitate to get in contact on eva@edenrecruitment.ie 

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Eva Barranco Duran

Eva Barranco Duran

  • Recruitment Consultant
  • eva@edenrecruitment.ie
  • 01 474 4519