Broker Representative Administrator

  • Negotiable
  • Full Time
  • Dublin
  • Posted 7 months ago

Title: Commissions & Agency  Administrator with German

Summary of the role:

The successful candidate will work as part of a team and provide high quality customer service that consistently achieves predetermined turnaround and quality standards, in order to satisfy the requirements of the Life Assurance market.

Responsibilites of the role:

  • To carry out the principal Commissions & Agency tasks: setting up broker agencies, generating commission statements, payment of commissions, maintenance of agencies
  • To prioritise your workload in line with team targets and react positively to ever-changing business demands
  • To ensure accuracy in all written correspondence to clients and brokers as well as in updating the system.
  • To provide excellent customer service to our clients and sales partners, solving problems swiftly and preventing unnecessary delays.
  • To build positive and professional working relationships with their clients colleagues overseas, as well as with other internal departments such as Customer Services, Policy Alterations and New Business.
  • To keep up-to-date on all technical aspects of the job – products, procedures, compliance and legal issues – attending any training sessions organised on your behalf.
  • To participate in the training of newer team members
  • To participate in the improvement of Commissions & Agency workflows and procedures

Experience Required:

  • 1 Year+ experience in administration
  • Insurance / Banking / Financial Services Qualification or be willing to work towards gaining above qualification
  • Keyboard skills with experience of Microsoft Office, Lotus Notes and other standard software
  • Fluency in German – degree level or higher
  • Basic English skills
  • Strong planning and organisation skills with the ability to manage competing priorities under time pressure
  • Excellent organisational and prioritisation skills
  • Excellent communication skills – written and oral
  • Team and Customer focused

For more details about the role contact Patrick on 01 474 4511

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Barbara Donnellan

Barbara Donnellan

  • Banking & Finance Manager