Assistant Residence Manager
Looking for talented, innovative individuals from all backgrounds and industries, and are dedicated to delivering excellent service to customers .
To provide an outstanding student experience, working with the team to deliver high quality customer service
Ensure Health & Safety policy and fire safety procedures are adhered to at all times
Promote and deliver service and sales standards within the team, leading by example
Effectively manage customer service, complaint handling (including complaints and flat disputes) customer-related issues and incident response at the Residence, role modelling outstanding customer service to the team
Contribute to the delivery of all KPIs ensuring all team members are aware of (and are equipped to deliver) their targets relating to sales, debt, customer service and Health & Safety
Ensure the Residence is adequately and appropriately staffed and the team is managed and developed (through coaching, feedback, formal training and addressing any underperformance), escalating issues as appropriate